Oussama K

SCC France - On-Site Technician N2 From 2023 Present
Service at:
REGION GRAND EST From 04/2024 Present
DEPARTMENT From 03/2024 04/2024
GAN ASSURANCES From 02/2024 03/2024
LEROY MERLIN From 10/2023 01/2024

IT Support for agents and elected officials in the Grand Est Region at the Digital Department

• User assistance for data backup, synchronization of emails, and passwords
• Remote support and phone assistance
• Appointment scheduling with clients, phone follow-ups, and updates
• Proficient in repairing Microsoft 365 tools, telephony, VPN, and other on-site tools
• Management and processing of tickets: Glpi, EasyVista
• Handling, processing, and following up on tickets and requests
• Follow-up on diagnostic forms and instructions
• Application of best practices
• Closure of tickets
• Maintenance and troubleshooting of Windows, Mac, and video conference rooms
• Preventive and corrective maintenance of IT equipment
• Incident diagnosis, resolution, or escalation as necessary
• Installation and deployment of hardware and software, including network connections
• Preparation and configuration of IT equipment and workstations
• Workstation preparation/remastering
• Print management (Watchdoc)
• Workstation renewal
• Administration and management of workstations via BMC – Interact Software
• Cabling and labeling in network racks, Ethernet connections
• Inventory operations, upgrading IT equipment and software components
• Knowledge base updates and management in the support tool
• Collaboration with the IT Department for project implementation

AMAZON - SORTING AGENT From 07/2023 To 09/2023

• Sorting Agent: Stower, picker.....

CLOUDLAB - SYSTEM SERVER AND NETWORK TECHNICIAN From 05/2023 To 06/2023

• Installation and Configuration: Installation and configuration of Active Directory, DHCP, and DNS servers.
• Deployment of firewalls, switches, DVRs, cameras, NAS (network storage), and Wi-Fi access points.
• Management and maintenance of installed equipment.
• Implementing measures to ensure the security of IT infrastructure and access management, such as with monitoring and security alert tools.
• Proficiency in Linux: Web services deployment, Wi-Fi controllers, monitoring, Proxy, VPN, SSH, XRDP.

ALSAPAN - SETTER From 04/2023 To 05/2023

• Machine settings for production

EPH - FIELD TECHNICIAN N2-N3 From 2020 To 2022

• User support: Assisting and resolving technical issues for users.
• Incident management: Tracking and prioritizing requests through a ticketing system.
• Windows server administration: Configuring and managing Hyper-V, WSUS, VMware servers.
• Switch management: Configuring, monitoring, and troubleshooting switches.
• AD/GPO management: Administering Active Directory and creating GPOs.
• Script creation: Automating tasks with PowerShell and Batch scripts.
• IT asset management: Tracking hardware and software inventory via GLPI.
• Wi-Fi deployment: Planning and managing Wi-Fi access points with Unifi.
• Network configuration: Configuring switches and organizing network patching.
• Backup management: Configuring and verifying backups with Veeam Backup.
• Monitoring: Monitoring systems and networks with Zabbix.
• Firewall administration "PfSense": Configuring and managing firewalls with PfSense.
• Proficiency in Linux terminal for:
• File system navigation and management.
• Software installation, removal, and updates.
• Network interface configuration (static and dynamic).
• Monitoring and managing ongoing processes.
• Secure connections via SSH.
• Securing Linux server with iptables and UFW.
• Automating tasks with batch scripts.
• Virtualization and Containerization with Docker.
• Installing monitoring and security tools to monitor systems and ensure their protection.

ETPB - NETWORK TECHNICIAN AND TELEPHONE EXCHANGE From 2018 To 2019

• Extraction and connection of fiber optic and copper cables.
• Setting up cores and network certification.
• Cable pulling, welding, measurement.
• Network installation and telephone maintenance.
• Technical support related to telecommunications and networks.
• Implementation of security solutions (firewalls, VPNs, etc.).

Order Picker From 2017 To 2018